LAY BY / PARTIAL PAYMENT POLICY

  • The Lay-by period is for a maximum of eight weeks.
  • A deposit must be a minimum of 25% of the total purchase value.
  • The minimum Lay-by sale is $50.
  • The cancellation charge on a Lay-by is 25% of the total purchase price.
  • There are no returns or exchanges on Lay-by items with the exception of faulty goods or in accordance with your legislated rights.
  • The customer or the store has the right to cancel a Lay-by.
  • If the customer cancels the Lay-by within two weeks they have the right to a refund of the payments made, less the cancellation charge.
  • If the store cancels the Lay-by within two weeks the customer will be given seven days notice and will be entitled to a full refund of all payments made.
  • Fortnightly payments are required
  • Customers will be contacted for all Lay-bys that are not completed by the due date. After the due date the Lay-by will be cancelled and the customer will be given an instore credit for their payments made, less the cancellation charge.
  • The cancellation charge is applied to compensate the retailer’s selling, storage and administration costs.
  • Any items placed on Lay-by cannot be altered until the Lay-by has been paid in full
  • No items can be taken by the customer until the entire Lay-by has been paid in full.